FAQ
Got a damaged item? Read our FAQs here
For your convenience, we've compiled a list of Frequently Asked Questions (FAQs) below.
These cover a range of common inquiries about our services, policies, and procedures.
If you have a question, be sure to check here first you may find your answer quickly and easily.
1. How long does it take to deliver my order?
You will receive an email Or WhatsApp as soon as the products are dispatched for delivery with the relevant tracking details.
Delivery could take between 3-4 working days excluding weekends and public holidays from the day of dispatch depending on the payment method you choose.
2. Do you offer Cash on Delivery?
We have COD
3. How much is delivery?
Bank Transfer/ Card Payment LKR 450.00
4. Do you deliver to locations out of Colombo?
Yes, we deliver island wide.
5. How do I cancel my order?
To serve you better, Maaya Cosmetics will begin to process your order immediately after it has been submitted.
Please send us an email or message us on Facebook/Instagram/WhatsApp immediately, after you placed an order, to change/cancel an order.
Please note that we are unable to change or cancel an order once it has been dispatched.
6. Do you accept Visa or Master Card?
Yes, now you can pay with Visa or Master Cards on our website.
7. How do I pay for my order?
Maaya Cosmetics offers you multiple payment options. They are
- Bank transfer/deposit
- Online Card Payment using VISA or Master Cards
- Koko pay / Mint Pay - Installment payment
8. Do you accept Visa or Master Card?
Yes, now you can pay with Visa or Master Cards on our website.
9. Why have I not received my order?
If your products' arrival took longer than expected (1-3 working days excluding weekends and holidays)
please contact us at maayacosmetics.lk@gmail.com or DM us on Instagram/Facebook/WhatsApp
10. How do I cancel my order?
To serve you better, Maaya Cosmetics will begin to process your order immediately after it has been submitted.
Please send us an email or message us on Facebook/WhatsApp/Instagram immediately, after you placed an order, to change/cancel an order.
Please note that we are unable to change or cancel an order once it has been dispatched.
11. My item is damaged. What should I do?
We understand that you may receive damaged items due to transit time. If a product is defective or damaged,
this must be reported same day of delivery with pictures. If the product is deemed defective Maaya Cosmetics will replace the product
at no additional charge to the customer. Just drop in your query to our customer service for more details at
maayacosmetics.lk@gmail.com
12. How do I know when products will be restocked?
You can signup for restock alerts on the product's page if the item is out of stock to get notified by mail when we restock the products.